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Olivia Bottega
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L
Size: Custom
To preface, I was 7 months pregnant at my wedding - 32 weeks. I didn’t have many choices for my shape or would-be shape. Dress shopping was hard. So when I found a company that would work with me to take my exact measurements, and had beautiful dresses that I actually liked, I was so excited. Between planning a baby shower, planning a wedding, and the usual pregnancy things (bodily changes, hormones, symptoms, etc) it was really important to me that this aspect would be simple. It should be when you order a dress, provide measurements and receive a fulfillment date. The actual results? Timelines not met, poor or delayed communication, confusion/stress, and my dress didn’t arrive until literally the night before my wedding (I wish I was exaggerating). When we were two weeks out from my wedding - and two weeks past my original fulfillment date - I still had not received the dress or an update about the dress. When I reached out to customer care, I received responses days later - if I received a response at all - and the messages were pacifying and unclear with no real answers. There was a point where the dress was the only detail about my wedding that was not covered. I spent an additional $1k on cheap “backup dresses”. I essentially had to chase down the team (by going on their social media) to get any real updates about my dress and had to directly tell my customer care person to be honest with me (after a week of next to nothing). The only resolution they offered was to continue to wait. What’s not in their control is material delays, shipping delays, etc. What absolutely is in their control - prompt communication, proactive resolution, and honesty. I am not confident that if my dress had not arrived in time that I would have received a refund.
BUT it did the night before. It was beautiful, it fit beautifully, it beautifully covered my pregnant belly (which was my goal), and it was very easy to put on, bustle, dance in. It didn’t need a petticoat, the material was excellent. It flowed beautifully down the aisle, it landed right at the height it needed to (I didn’t trip once!) and I LOVED the dress.
For that reason, I can give 3/5 stars despite the high blood pressure stress I experienced working with the company.
Dear Lenay,
Thank you for taking the time to share such an incredibly honest and detailed review of your experience. We are truly sorry to hear about the immense stress and high blood pressure you endured while waiting for your dress, especially during such a special and demanding time in your life being 7 months pregnant and planning both a baby shower and wedding.
You are absolutely right: communication should be prompt, proactive, and clear. Our small team was indeed overwhelmed with messages during a period of unprecedented global shipping disruptions, which unfortunately led to the inconsistent and delayed communication you experienced, as well as the uncertainty. This is certainly not the experience we want for any of our brides, and we deeply regret that we fell short of your expectations in these critical areas.
Despite all the challenges, we are incredibly grateful that you decided to stick with us and wait for the dress. It brings us immense relief and joy to know that it met all your expectations, was beautiful, fit perfectly, and was everything you hoped for on your wedding day – covering your pregnant belly beautifully, being easy to put on, bustle, and dance in. Your photo is absolutely gorgeous, by the way!
Thank you again for your patience and for choosing Olivia Bottega. Your feedback is invaluable, and we are continuously working to improve our processes and communication to ensure no future bride goes through a similar experience.
Wishing you a lifetime of love and happiness!
Warmly,
Olivia Bottega Team