Frequently Asked Questions (FAQ)

At Olivia Bottega, we want you to feel confident in your purchase of the perfect gown. Read through our FAQ to learn more about us and how we work. Here you can find the answers to the most popular questions about the product, sizing, orders, shipping & payment and return policy.

Who is Olivia Bottega?

Olivia Bottega started as a small family business and has since expanded into a flourishing custom wedding dress boutique. Learn more on the About Us page.

Who designs these gorgeous Olivia Bottega gowns?

Firstly, the design of all dresses was brought to life by the founder of Olivia Bottega, today a whole group of people works to create beautiful gowns, every crease and little sequin is being placed by our designer team. Our main and sole inspiration is of course our gorgeous brides, that definitely help us to create modern and trendy wedding dresses on a daily basis.

Does Olivia Bottega have a physical storefront location?

Since we are a direct to consumer brand, we have exclusive collections and dresses only available online on our website. We are working hard currently on opening an offline store in the US, and while we are on our way to do so, we may still come to your city with a pop-up store, so follow our instagram for more information and do not miss the updates!

What payment methods do you accept?

As an American company, we accept Shopify payments based on Stripe, which is a worldwide payment system. We accept Mastercard, Visa, Amex, PayPal, Discover, Bancontact, iDEAL, Amazon/Apple/Google/Facebook Pay. We also offer interest-free installment Shop Pay. Any payment issues should be communicated to us.

What country do you ship from?

We are really proud of our service and of course we do everything for our dear brides, including free shipping on all of our dresses. We are officially an American company, we have an actual address of registration and all of the payments go through an American banking system. We tailor and make our dresses at our founder's country, so many of the dresses are being shipped from there, or from our American warehouse.

Where can I find Olivia Bottega wedding dresses?

Right now you can get our dresses on our website oliviabottega.com. You can also follow our updates on Instagram, we post inspiring and truly beautiful wedding dresses ideas, you can find some mood boards on our Pinterest as well.

Do you have any official resellers?

There is only one retailer in Europe (Slovenia). There will soon be new pop-up stores in the US.

Product

First of all, congrats! We are very excited for you! What you would have to do is just order a size up, or depending on what week of pregnancy you are going to be on when you get married/attend a wedding. Feel free to ask us, we are available 24/7 and would love to help you out.

You can always message us and we would love to recommend you a perfect veil to your dress! Also we have an absolute best-seller that goes for every dress too.

Most of our dresses are made for customization, such as changing sizes, adding or removing some parts and so on, because most of the brides are willing to bring some changes to their dresses, and we, of course, love it. But we realize there are so many brides who need their dresses fast and do not wish to change a thing, so we have a lot of ready-to-ship dresses for our last minute brides too!

Sizing

Our dresses are available in sizes from 2 to 34 (it is very easy to pick, just like a regular t-shirt) . We also provide a very simple size chart and measurements tutorial on every product page. To make sure that you chose the correct size, please follow the instructions.

In case none of the sizes are a fit to you, please let us know via online messenger or any other convenient for you way, we will gladly help you or recommend dresses that may be a fit, or maybe the dress you are looking for is currently being tailored.

We always think about the comfort of our brides first, in case you need extra support for your bust, we have just the right dresses for you. We recommend you to pay attention to our dresses: Audrey, Jacqueline, Bree, Cameron, Olivia, Cardi, Rosana, Melanie, Wendy, Milana. These gowns are made to fit the best bust support. If you did not find the perfect match, please message us and our online consultant will be glad to help.

Of course not. We charge extra only for customization - such as removing details like sleeves or a waist band, or adding some extra sequins and lace. If you only need to customize the size of the dress - it is not going to be charged extra, therefore plus-size is just the same cost as any other dress.

Our dresses, especially the ones with a corset are very easy to tighten up or make it more loose. You can easily change the size by 1-2 inches, which is going to be just enough in case you lose/gain weight, and can be quickly altered at any tailor shop in your area. We will also give you advice on how to better do so. Also, in case the top of the dress is too small or big, we can remake the top part and send it to you via DHL, so that your sewing lady or tailor can easily switch the previous top to the new one. This way it will save you a lot of time and money.

Very much so! Customization is one of our key advantages. We are very happy to bring your ideas to life. But please note that we cannot copy other brand's designs.

Measurements are simply divided into basic criteria. We also made a very informative tutorial on how to correctly measure your size before purchasing the dress. You may reference our guides, or talk to a specialist that you know so they will help you to measure your size. 

Orders

Unfortunately, at this period of time we do not offer a try-on program. But we are doing our best to make this opportunity real in the future. You can sign up for our email updates and be the first one to know when you can do a try-on!

You can purchase our dresses via our website. We are also available through any online messenger: live chat, email, facebook messenger, or Instagram direct messages. Our expert team of online stylists is here to assist you every step of the way of choosing the perfect wedding dress.

We are able to make dresses in a very little time frame, if we have the resources and enough fabrics. Please contact us online immediately if you need an urgent order. We will let you know about all the possible options for you.

It is really essential that you have a little bit more than 3 months before your wedding, to order your dress with us. Sometimes we do proceed with extra urgent orders too, if we have the right fabrics and materials available, without much customization too. We also have dresses that are ready-to-ship any minute, in case you needed a dress yesterday ;)

All of our dresses are very unique and it may take different amounts of time to create each of them. Our basic time for making dresses is about 2-13 weeks, depending on the dress style. To learn more about how long it will take to make your dress please contact us and we will tell you the amount of time needed.

Shipping & Payment

We offer free shipping on all orders over $300. For orders less than $300, shipping will cost $40.

YES! We have free worldwide shipping on all orders over $300. But you may need to pay duty and tax after receiving the dress, it is a responsibility of the buyer.

If your order is still being processed and the item hasn't left our warehouse yet, we will be able to change your delivery address. Send us a note with the new address the fastest you can, and we will proceed with your request.

Estimated delivery time:
- USA, Canada: 4-11 business days
- Europe: 2-11 business days
- Australia, New Zealand and Oceania: 6-18 business days
We do our best to meet these shipping estimates

All the extra spendings such as duty, import fees and taxes are always vary by the location of arrival of the delivery, and are being included to the international shipping rates, that will be seen at a checkout. Customs fees for delivery, however, must be paid separately upon arrival of the goods in your country, depending on the country's laws.

Returns

We have a very transparent return policy, you can learn more by clicking the link.

Please contact our shipment manager via email shipping@oliviabottega.com, our manager will make sure to call the courier and then give you a detailed instruction on what to do next.

Please carefully read the shipping & return policy on our website. Circumstances of return or exchange may vary to each dress.

Our return policy is around 100$-220$ as a return fee, depending on each dress's weight.

It is not possible to return a dress that has been customized already. We make dresses after each bride, exactly after her wishes only. So if the dress has been customized and some details were changed, we would be unable to offer it to another bride, therefore if your dress had been customized we cannot take it back, unfortunately.