Shipping Policy
SHIPPING COSTS
We provide free worldwide shipping on orders over $300. Shipping costs are calculated at checkout.
PROCESSING TIME
The processing time starts from the moment of confirmation of the order by the Olivia Bottega's consultant via email.
ESTIMATED DELIVERY TIME:
- USA, Canada: 3-14 business days (depending on the state)
- Europe: 8-20 business days
- Australia, New Zealand, and Oceania: 8-20 business days
We'll do our best to meet these shipping estimates. For locations with duties and taxes, please remember to pay any custom duties promptly to ensure timely delivery of your dress.
ESTIMATED FULFILLMENT TIME:
- Ready-to-ship items: shipping time is from 3 business days (depending on the location).
- Made-to-order dresses: takes about 9 to 15 weeks (depending on the dress style). Includes production time and shipping time. Rush production is available for an additional non-refundable fee. For ASAP orders contact us.
RUSH ORDERES
Rush orders are available for most dresses. Please ask the online consultant to check rush order availability for your specific dress.
The rules are as follows:
- The dress must be without customization; adding a bustle or changing the fastening option is allowed.
- Available for sizes up to 24 OB/20 US, including custom sizes within those measurements.
- For U.S. orders only (excluding Alaska and Hawaii).
- Super custom sizes are not available.
- Price: $150
- Rush orders are confirmed automatically.
- Rush production fee is non-refundable.
If these conditions are met, the delivery time is 5 weeks from the date of confirmation.
DUTIES AND TAXES
Shipping, duties, and taxes are non-refundable.
CUSTOMS AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. To find out more information about customs fees, click the link.
SHIPPING INFORMATION
If you have any questions about shipping you can send us an email ask@oliviabottega.com.
ORDER STATUS
For any details about your order, please send us an email shipping@oliviabottega.com.