Shipping Policy
Shipping Costs
We provide free worldwide shipping on orders over $300. Shipping costs are calculated at checkout.
Processing Time
- As a rule, it takes us 9-15 weeks to make a dress (depends on a particular style).
- The processing time starts from the moment of confirmation of the order by the manager via email.
- The time we need to prepare an order for shipping varies. For details, see individual items.
Estimated fulfillment time:
- Made-to-order dresses: takes about 9 to 15 weeks (depending on the dress style). Includes production time and shipping time.
- Ready-to-ship items: processing time 1-3 business days + shipping time (4-20 days).
Estimated delivery time:
- USA, Canada: from 5 business days
- Europe: from 14 business days
- Australia, New Zealand and Oceania: from 14 business days
We'll do our best to meet these shipping estimates.
Duties and taxes
- Shipping, duties, and taxes are non-refundable.
- Return shipping charges and duties are the responsibility of the buyer.
Customs and import TAXES
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. To find out more information about customs fees, click the link.
Shipping Information
If you have any questions about shipping you can send us an email ask@oliviabottega.com.
Order Status
For any details about your order, please send us an email shipping@oliviabottega.com.