Returns & Refunds

We accept returns under following circumstances:

Ready-to-ship dresses and skirts can be returned regardless of size for a $60 restocking fee per item. (within 2 months after purchase)
Standart Olivia Bottega’s sizes. If you need to return a standard size made-to-order item, a 30% fee of the item cost will be charged. However, if you wish to reorder the item in a different size, we will not apply a 30% withholding fee and will give you a full refund for the original item. You will need to place a new order separately.
Accessories can be returned free of charge: veils, coats, sweaters, face masks, jackets, detachable sleeves, blouses, boleros, detachable straps, bows.

Items not eligible for returns:

Customized or personalized orders. 
All custom size items are final sale.
Sketches and swatches.
Items marked as 'sale' or purchased with a discount of 11% and more, aren't refundable.
There is no refund for rush fees.
Items damaged or soiled when in the buyer's possession.

Order Cancellation

• Cancellations are free before final order confirmation for any reason (within 2 months after purchase).
• If the customer cancels made-to-order item after production's begun, we'll deduct from 30% to 100% of the item cost depending on the stage of the dress making process.
• If the ready-to-ship item has been shipped, then there will be a charge of $60.

Multiple Orders

If you would like to make a return of multiple dresses, please be aware of our return policy, which includes a $60 delivery fee for ready-to-ship clothing items or a 30% fee per return for made-to-order clothing pieces. We may also decline such an order if there is a high probability of it being sent back, after consulting with you.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item that you wanted in the first place.

When Damage Is Not Reversible

It can be upsetting for our brides when a dress they've ordered is damaged or blemished. If so, inspect your order on arrival and contact us right away if it's defective, damaged, or if you've been sent the wrong item, so we can assess the issue.