Returns Instruction

How to Return an Online Purchase

1. Buyer emails their return request to Olivia Bottega within 7 days of receiving their item. To start a return email us at

2. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. Buyer carefully packs the item(s) for shipping. If provided, all other items or attachments shipped with the purchased dress must be included in your return. This includes items such as belts, veils, detachable sleeves, bows, or any designer packaging like authenticity cards, price tags, dust bags, garment bags, etc.

4. Send the item back within 14 days after it was delivered to you. 

5. Please allow up to 10 days from the day your return arrives to our facility, for our team to inspect and process your return (and it may take your financial institution an additional 2-7 days to process the funds back into your account). You will be notified via email when the return has been processed.

6. If approved, you’ll be automatically refunded on your original payment method. Please remember the method used.

You can always contact us for any questions about return at

If you have additional questions about the return process or experienced any difficulties while submitting the return, please contact your bridal assistant directly or contact us via email at