I am very disappointed with the sizing and communication with the seller. I submitted my custom measurements for the dress and was told that it was being made to size. I understood that some alterations would need to be made, as with any wedding dress, however when I finally received my dress, I couldn’t even get the bodice and sleeves onto my body. My seamstress has to open up the arms and waist completely in order to even fit it onto me to see what adjustments were needed. On top of that, I was told by the seller that they’d send me a video of the dress prior to shipping, which was important since I was customizing the sleeves, but they shipped without any video. They also made the neckline completely wrong, not matching the photo. Now I am stuck spending $1200 on alterations. Very disappointing.
Hello Taylor! We are so sorry that the dress did not fit your size and you made a lot of efforts to change it! We cannot be held responsible for the correctness of the measurements taken. Now we have made a video that will help brides in the future to do this correctly. You also asked to make changes for the top of the dress, but the manager misunderstood you. It is our fault that we did not make more detailed clarifications. Sewing your dress coincided with a crazy time during the Covid period, so we had to look for new shipping routes that required quick decisions, so we didn't make a video before leaving! We have refunded you some of the costs for the dressmaker's work. We hope that now you are happy in your dress! Have a wonderful wedding day! :)
This is QUALITY, ladies. This is quality. The dress has so many details. The dress has so many sequins and lace. It's everything I imagined and asked for. Anastasia, is the best support. She answers so quickly and the dress looks exactly like it does in the photo. Like everyone else has put in their review, I was worried about ordering online. There are so many different dresses I wanted to buy from this store, but man, this dress is going to make me feel like a princess. I ordered in April and ended up getting in July for those who were curious how long it takes and that was very fast for a custom dress for you.