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The dress itself is lovely, only thing I had to have altered were the straps as they were too long. The shipping is unfortunately not the best experience. Really disappointed that Australian's are charged an excessive $150 shipping fee, only to find that the dress is balled up and shoved inside a small cardboard box. The item itself is shipped from the warehouse to America first, then on Aus. It was held up in this process, and I had to repeatedly chase the movement of the dress. I'd ordered with enough time for delays, and also enough time to hang the dress to try and get the bad creases from the woeful packaging out (it was still very stiff on the day). If you're in Aus just ensure you've ordered early enough for lengthy shipping/time to hang the garment to get it sit right.
I bought the Rakel dress as a reception dress and absolutely loved it. But, the dress was sent in the wrong measurements so I had to pay to get it altered two weeks before my wedding. I was told by customer service that they would pay for the alterations and that never ended up happening. I sent many emails to follow up and would only get responses every now and then and they would basically start the process over asking what went wrong with the dress and for proof that it was in the wrong size, after I had already submitted it to them multiple times. I never ended up getting reimbursed through the company and ended up having to file a charge back with my bank. And then to top it all off, I find out that my pictures and name are being used for a review that I did not leave. I’m pretty disgusted to find this out and did not approve of those pictures being posted to this website nor would I have left that review after the experience I had.
I loved the dress and it was gorgeous, I’ll give them that. But I would not ever buy a dress from this company after the terrible customer service experience I had and them using my pictures without my permission.
I ordered my rehearsal dress though the Olivia Bottega website after originally falling in love with their designs on Etsy. The customer service was quick and responsive when I had a question around production time and shipping. I ordered a standard size dress, and the fit was great based on my measurements. The dress arrived within just a couple of weeks, and actually was ahead of schedule.
The short, sparkly dress I ordered was perfect! I received so many compliments the night of and since. I would highly recommend Olivia Bottega!