Wedding dress OB7962 whole dress by Olivia Bottega, sequins bodies and ball skirt with lace and trail
Shipping & Return Policy
We make returns if the dress not exceeding 14 and dress length no shorter than 43 inches. (including if the dress is made according to individual measurements ).
Goods that we have in stock can be returned regardless of size.
We make returns if order does not contain changes or additions.
Contact me within: 14 days of delivery
We will call a dhl courier.
Request a cancellation within: 7 days of purchase
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
WE DON'T ACCEPT RETURNS
Custom or personalized orders
Goods size 16+ (goods that we have in stock can be returned regardless of size).
Сustom made Veils (veils that we have in stock can be returned)
We are ready to discuss each individual problem and find a way out of any situation.
If you do not receive the dress before your wedding, we will return the money!
We refund the full price with the exception which we spent on shipping.
Return shipping costs are the responsibility of the buyer.
CONDITIONS OF RETURN
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at bottegaolivia@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at bottegaolivia@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
SHIPPING POLICY
We have worldwide shipping
Our shipping partner is DHL
Processing time
The time we need to prepare an order for shipping varies. For details, see individual items.
Estimated delivery time after we finished sewing the dress
USA, Canada: 4-11 business days
Europe: 2-11 business days
Australia, New Zealand and Oceania: 6-18 business days
We'll do my best to meet these shipping estimates, but cannot guarantee them.
Customs and import TAXES
Buyers are responsible for any customs and import taxes that may apply. We not responsible for delays due to customs.
https://youtu.be/mrXCZhIagig
I am very disappointed with the sizing and communication with the seller. I submitted my custom measurements for the dress and was told that it was being made to size. I understood that some alterations would need to be made, as with any wedding dress, however when I finally received my dress, I couldn’t even get the bodice and sleeves onto my body. My seamstress has to open up the arms and waist completely in order to even fit it onto me to see what adjustments were needed. On top of that, I was told by the seller that they’d send me a video of the dress prior to shipping, which was important since I was customizing the sleeves, but they shipped without any video. They also made the neckline completely wrong, not matching the photo. Now I am stuck spending $1200 on alterations. Very disappointing.
Hello Taylor! We are so sorry that the dress did not fit your size and you made a lot of efforts to change it! We cannot be held responsible for the correctness of the measurements taken. Now we have made a video that will help brides in the future to do this correctly. You also asked to make changes for the top of the dress, but the manager misunderstood you. It is our fault that we did not make more detailed clarifications. Sewing your dress coincided with a crazy time during the Covid period, so we had to look for new shipping routes that required quick decisions, so we didn't make a video before leaving! We have refunded you some of the costs for the dressmaker's work. We hope that now you are happy in your dress! Have a wonderful wedding day! :)
This is QUALITY, ladies. This is quality. The dress has so many details. The dress has so many sequins and lace. It's everything I imagined and asked for. Anastasia, is the best support. She answers so quickly and the dress looks exactly like it does in the photo. Like everyone else has put in their review, I was worried about ordering online. There are so many different dresses I wanted to buy from this store, but man, this dress is going to make me feel like a princess. I ordered in April and ended up getting in July for those who were curious how long it takes and that was very fast for a custom dress for you.
