We make returns if the dress is not exceeding size 14 and dress length is no shorter than 43 inches (110 cm), including if the dress is made according to individual measurements.
Goods that we have in stock can be returned regardless of size.
We make returns if order does not have custom changes.
Contact me and send the item back within: 14 days of delivery
We will call a DHL courier.
Request a cancellation within: 7 days of purchase
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
WE DON'T ACCEPT RETURNS
Custom or personalized orders
Goods size 16+ (goods that we have in stock can be returned regardless of size).
Veils (accessoires)
We are ready to discuss each individual problem and find a way out of any situation.
We refund in full with the shipping deduction $100-$220 (depends on a weight of the particular dress).
CONDITIONS OF RETURN
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shipping@oliviabottega.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shipping@oliviabottega.com.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.
SHIPPING POLICY
We have worldwide shipping
Our shipping partner is DHL
As a rule takes us 3-12 weeks to make a dress (depends on a particular style).
The processing time starts from the moment of confirmation of the order by manager via email.
The time we need to prepare an order for shipping varies. For details, see individual items.
Estimated delivery time:
USA, Canada: 4-11 business days
Europe: 2-11 business days
Australia, New Zealand and Oceania: 6-18 business days
We'll do our best to meet these shipping estimates.
Customs and import TAXES
Buyers are responsible for any customs and import taxes that may apply. We not responsible for delays due to customs.
Frequently Asked Questions
At Olivia Bottega, we want you to feel confident in your purchase from us. Read through our frequently asked questions to learn more about us and how we work.
FAQs
Who is Olivia Bottega?
Olivia Bottega started as a husband and wife team and has since expanded into a flourishing custom wedding dress boutique. Learn more on our About Us page.
How do I get started?
Start finding your dream wedding dress in a variety of ways:
- Start with our Catalog and filter the results to your preferences
- View our Bridesmaids Dresses to get a feel for how your wedding party can look
- Contact us to speak with a designer and begin bringing the vision of your dress to life
You can also browse Our Blog for inspiration.
Can I really customize everything?
Most dresses can be customized! However, some dresses will have limitations with what can and cannot be customized. For example, with some dresses, you cannot mix-and-match the skirt and top. Other dresses you may not be able to swap buttons for zippers because it would compromise the structural integrity of the dress. In general, the possibility of customization depends on the dress and how you want to make changes.
For the most part, however, if you want something changed, we can make it happen. Just get in touch with us to get started!
How long will my dress take to make?
Depending on the level of customization, our production time is anywhere from 3 weeks to 2 months. Once your design is finalized, your designer will be able to provide you with a more specific estimate.
Once my dress is finished, how long does shipping take? When can I expect my dress to arrive?
This depends completely upon where you live. Generally speaking, our shipping times are as follows:
- USA: 4–11 business days
- Europe: 2–11 business days
- Australia, New Zealand and Oceania: 6–18 business days
We do our best to meet these shipping times but cannot guarantee them. We strongly recommend ordering your dress as far in advance of your wedding day as possible. For more information, please see our Shipping Policies page.
How does your return process work?
You can return a custom-made dress if it does not contain personalized changes and does not exceed size 14. We accept returns if the dress was sent out of stock (no matter the size). Please see our Returns Policy for details.
Can I try on the dress before buying it?
Our stores are located in Russia and we would be glad to see you there! Sorry, we do not ship fitting dresses to other countries. However, we will create and ship dresses all over the world. Please check out our reviews page to hear from brides who have found their dream dress with us!
Can I see the fabric before ordering?
Absolutely! We can send fabric samples for dresses that you are fond of.
