Shipping & Return Policy
We made everything easy, just for you :)
Returns are available for standard size items within 14 days for $60 fee for ready-to-ship items (30% of the dress price for made-to-order items). Custom sizes and customized items are final sale.
We provide free worldwide shipping on orders over $300. Shipping costs are calculated at checkout.
- As a rule, it takes us 9-15 weeks to make a dress (depends on a particular style).
- The processing time starts from the moment of confirmation of the order by the manager via email.
- The time we need to prepare an order for shipping varies. For details, see individual items.
Estimated fulfillment time:
- Made-to-order dresses: takes about 9 to 15 weeks (depending on the dress style). Includes production time and shipping time.
- Ready-to-ship items: processing time 1-3 business days + shipping time (4-20 days).
Estimated delivery time:
- USA, Canada: from 5 business days
- Europe: from 14 business days
- Australia, New Zealand and Oceania: from 14 business days
We'll do our best to meet these shipping estimates.
Duties and taxes
- Shipping, duties, and taxes are non-refundable.
- Return shipping charges and duties are the responsibility of the buyer.
Customs and import TAXES
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. To find out more information about customs fees, click the link.
If you have any questions about shipping you can send us an email firstname.lastname@example.org.
For any details about your order, please send us an email email@example.com.
How to Return an Online Purchase
1. Buyer emails their return request to Olivia Bottega within 7 days of receiving their item. To start a return email us at firstname.lastname@example.org.
2. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
3. Buyer carefully packs the item(s) for shipping. If provided, all other items or attachments shipped with the purchased dress must be included in your return. This includes items such as belts, veils, detachable sleeves, bows, or any designer packaging like authenticity cards, price tags, dust bags, garment bags, etc.
4. Send the item back within 14 days after it was delivered to you.
5. Please allow up to 10 days from the day your return arrives to our facility, for our team to inspect and process your return (and it may take your financial institution an additional 2-7 days to process the funds back into your account). You will be notified via email when the return has been processed.
6. If approved, you’ll be automatically refunded on your original payment method. Please remember the method used.
You can always contact us for any questions about return at email@example.com.
If you have additional questions about the return process or experienced any difficulties while submitting the return, please contact your bridal assistant directly or contact us via email at firstname.lastname@example.org.